Terms and Conditions
T & C
When accessing and using this website you are agreeing to our terms and conditions.
We are committed to protecting your privacy and we will only use the information that we collect about you to process your order. The type of information we will hold about you includes: your name, address, phone number and email address. We use this information to dispatch your order and for notifications about your order, such as processing and dispatch info etc..
MAKING A PURCHASE
By making a purchase with us you enter into a contract and payment is requested at time of purchase. We accept all major Debit/Credit cards which are processed securely by PAYPAL. Card details are NOT stored nor can they be viewed by sphere crafts. All prices shown are in (£'s) sterling and we reserve the right to alter these at any time.
All products are described as accurately as possible with concise detailing on the relevant product page. Many of our products are bespoke and handmade to order and you may find slight variations in colour, positioning of text, embellishments etc.. We reserve the right to amend product descriptions at any time.
We may take images of items you have purchased and these, on occasion may be published on the website to showcase our designs. All images remain our copyright.
We dispatch to the UK and the Rep. of Ireland by Royal Mail, please see our postage page for our dispatch times and delivery options.
DELAYS IN TRANSIT/LOST ITEMS
You will receive notification by email when your order has been dispatched. Once dispatched, we cannot control the delivery timescales of Royal Mail and if your order does not arrive when expected we will conduct an investigation and where applicable send replacements or issue a refund.
Our handmade to order and personalised items are made to your own specifications and we do not normally accept returns on these items unless your order is faulty, damaged or an error has been made in personalization by us. Items can be returned to us within 14 days and all intended returns must be reported to us in writing (i.e: by email) and we will reply with our returns instructions and returns address. Items must be returned to us in original packaging and where the item is not damaged, should also be in a re-saleable condition and the buyer is responsible for return postage costs. We will email to confirm that we have received your returned item/s and will arrange replacement or refund. Refunds will include original order postage costs but not return postage costs. We cannot be responsible for goods lost in transit on their back to us. We want you to be 100% satisfied with your purchase and should we not meet your expectations please do contact us as soon as possible.
Our products may contain small parts and NOT suitable for children under 3, adult supervision is required at all times. We, Sphere Crafts cannot be held responsible for any incidents arising from the misuse of any products purchased from us.
LIABILITY Sphere Crafts shall be under no liability whatsoever for the purpose of goods supplied to the buyer or third party. Sphere Crafts shall be under no liability whatsever for any loss or damage whether direct or indirect resulting from the supply of goods. Sphere Crafts shall be under no liability for any direct or indirect loss or expense suffered by the buyer or liability to third parties incurred by the buyer.
OUR PRODUCTS As we make our goods using items that are "reborn" they are classed as used. In using this term, used, it is meant that the item may have some signs of cosmetic wear and tear, but functions as intended.
CHANGES TO THESE TERMS We reserve the right to update and make alterations to these terms at any time to ensure we keep updated with current policy and legislation. By using our website you accept that you will be responsible for ensuring you stay updated with any changes to our terms.